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INDUSTRY 05 / Utilities & field services

From the field.
Into the flow.

Put better capture, current knowledge, and reliable synchronization into the tools used by field teams and control rooms.

THE EXPERIENCE WE BRING

Delivered foundations include a local Android meter-reading workflow, a Gemma/LangChain document-search pipeline for meter operations, and SCADA-to-GIS work for Sharjah SEWA.

Related engineering experience
Documented delivery

Read the meter, then connect the reading.

THE SITUATION

A field capture must identify the meter, read the correct region, and reach the customer’s operating system.

THE APPROACH

An Android application locates the meter and applies on-device OCR, then passes structured readings into the customer’s CRM. Add operator confirmation where the capture or reading is uncertain.

  1. 01Phone camera
  2. 02Meter region + OCR
  3. 03Field confirmation
  4. 04CRM record

OUTCOME & CONTEXT

The reference work demonstrates local meter recognition and CRM integration. Accuracy must be checked against the actual installed meter estate.

WHAT TO MEASURE

Reading error, recapture rate, synchronization exceptions.

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Production precedent

A network view that connects geography to measurements.

THE SITUATION

Utility administrators need to see pipeline and pumping-station measurements in their geographical context.

THE APPROACH

Connect SCADA and sensor information to GIS visualization, drill-down reports, and service interfaces. Give each operational role the level of detail it needs.

  1. 01SCADA + IoT
  2. 02Data integration
  3. 03GIS + reporting
  4. 04Operational review

OUTCOME & CONTEXT

This follows the documented Sharjah SEWA water-usage dashboard work. Predictive maintenance would be a separately evaluated extension.

WHAT TO MEASURE

Data freshness, missing measurements, operator task completion.

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Documented foundation + extension

A field guide that knows which document it used.

THE SITUATION

A technician needs current procedural information while working across equipment types and service territories.

THE APPROACH

Index approved manuals and instructions in a private retrieval pipeline. Return source passages, preserve access controls, and create a structured escalation when evidence is missing.

  1. 01Field question
  2. 02Approved knowledge
  3. 03Cited answer
  4. 04Escalation record

OUTCOME & CONTEXT

Telenext’s field-operations RAG work provides the foundation. Offline operation, device storage, and synchronization should be scoped explicitly for each rollout.

WHAT TO MEASURE

Answer support, document freshness, successful escalation.

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YOUR NEXT MOVE

What would this
look like in your business?

Talk to our engineering team