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Industries/Telecom & communications

INDUSTRY 01 / Telecom & communications

Intelligence at
operator scale.

Bring a new layer of reasoning to the networks, service platforms, and operational systems that already carry the business.

THE EXPERIENCE WE BRING

Our telecom foundation includes messaging gateways, SS7/SMPP/USSD integration, Sangoma element management, customer-service bots, and LLM-driven SIM verification.

Related engineering experience
Documented delivery

A SIM test that carries its own evidence.

THE SITUATION

An operations team moves between provisioning tools, device farms, network records, and logs to check whether a SIM behaves as specified.

THE APPROACH

An agent coordinates approved tools, executes the test sequence, reads the resulting evidence, and prepares a report. Consequential provisioning actions remain inside the operator’s permission and review process.

  1. 01SIM specification
  2. 02Provisioning adapters
  3. 03Device-farm tests
  4. 04Evidence report

OUTCOME & CONTEXT

The reference work covers 75 SIM test cases. The useful outcome is a traceable verification workflow; no unverified speed-up is assumed.

WHAT TO MEASURE

Test completion, evidence coverage, exceptions requiring an engineer.

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Production precedent

One view across a distributed voice estate.

THE SITUATION

A network team needs to understand and manage hundreds of nodes without hopping between vendor-specific consoles.

THE APPROACH

Element management connects telemetry and control across the supported Sangoma estate. Extend that operational foundation with a knowledge assistant that can explain an alarm and retrieve the corresponding runbook.

  1. 01Network nodes
  2. 02EMS telemetry
  3. 03Alarm context
  4. 04Operator action

OUTCOME & CONTEXT

Telenext’s documented EMS portfolio covers 500+ VoIP nodes. The language-assisted runbook layer is a proposed extension, not a claim about that historic deployment.

WHAT TO MEASURE

Alarm acknowledgement, missing telemetry, resolution handoffs.

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Illustrative application

Service knowledge that reaches the first conversation.

THE SITUATION

Customer-service teams must reconcile plan rules, product updates, and subscriber-specific information across systems.

THE APPROACH

Combine permission-aware retrieval of approved service documentation with tightly scoped subscriber APIs. Draft answers with sources and route uncertain or account-changing actions to a person.

  1. 01Customer query
  2. 02Approved knowledge
  3. 03Scoped account tools
  4. 04Reviewed response

OUTCOME & CONTEXT

A service assistant that can work with live systems and current documents. The starting precedent is our telecom onboarding and service-query bot work.

WHAT TO MEASURE

Answer correctness, source coverage, escalation quality.

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FOLLOW THE CONNECTIONS

Manufacturing & industrialRetail & consumer businessesLogistics & warehousing

YOUR NEXT MOVE

What would this
look like in your business?

Talk to our engineering team