voice 1o1: what is voice platform?
Voice Platform is setup for small and medium organizations as well as VAS providers to implement automated incoming and outgoing call handling. A perfect example would be an IVR portal which can play a pre-recorded announcement and then take the necessary step depending on the user input. The voice platform can not only play fixed announcements but can connect to 3rd party systems and play dynamic content. Even the navigational flow can be dynamic depending upon the output of any 3rd party applications. Voice Platform can also be used for creating outgoing call campaigns and storing the user responses (Eg: Tele-Voting)
You might find it interesting if:
- You are a small or medium sized company looking to setup a dynamic IVR or make automated outgoing calls to your customers.
- You are a VAS provider without experience in voice technology and you want to explore the voice business
- You are an individual with an innovative product idea and you need the Voice integration part of your product
Under the hood (Technology)
The voice platform is a modular system which can enable interactive voice messages to be played on incoming and outgoing call. There are multiple options for deploying a voice platform depending upon the target environment. Telenext voice platform supports:
1. ISDN Connectivity - Primarily used in the enterprise space to handle high call volume. Each ISDN-PRI link can handle 30 simultaneous calls (Incoming / Outgoing).
2. SS7 - TDM - Primarily used in telecom operator core connectivity and by VAS providers. SS7 connectivity gives very high performance and does not put a lot on the limited ISDN switch capacity. Also a lot of customization and configurations are possible in this mode.
3. SIP - SIP is a pure IP connectivity which has become very popular with enterprise and operators alike. Even though SIP has been used in the enterprise for quite some
time now it is picking up usage even in the telecom operator space especially with operators moving to the next generation infrastructure.
The media server handles the functionality of handling the actual voice part of the call. It can play a file. Record an incoming voice transmission, patch calls, detect DTMF pulses and so on.
Call control is the actual signalling using which manages the cal setup and tear-down along with all the intermediate call steps.
The top most application layer consists of IVR content management, Campaign managers and 3rd party connectivity module to actually create and run the voice portal and also run outgoing voice promotions.
1. ISDN Connectivity - Primarily used in the enterprise space to handle high call volume. Each ISDN-PRI link can handle 30 simultaneous calls (Incoming / Outgoing).
2. SS7 - TDM - Primarily used in telecom operator core connectivity and by VAS providers. SS7 connectivity gives very high performance and does not put a lot on the limited ISDN switch capacity. Also a lot of customization and configurations are possible in this mode.
3. SIP - SIP is a pure IP connectivity which has become very popular with enterprise and operators alike. Even though SIP has been used in the enterprise for quite some
time now it is picking up usage even in the telecom operator space especially with operators moving to the next generation infrastructure.
The media server handles the functionality of handling the actual voice part of the call. It can play a file. Record an incoming voice transmission, patch calls, detect DTMF pulses and so on.
Call control is the actual signalling using which manages the cal setup and tear-down along with all the intermediate call steps.
The top most application layer consists of IVR content management, Campaign managers and 3rd party connectivity module to actually create and run the voice portal and also run outgoing voice promotions.
feature overview
- Supports multiple connectivity options as add-on modules.
- Multiple network connections can be used simultaneously. Eg: Incoming call me come through ISDN link which outgoing call might get routed through another SIP connection.
- Supports Dialogic and Digium compatible hardware for ISDN and Dialogic hardware for SS7-TDM.
- Call control and top layer modules are all designed with scalability in mind. One can easily create a cluster by splitting modules into distinct physical servers.
- In SIP mode the voice platform can also be deployed in the cloud. Tested with Amazon Web Services.
- Basic Media Transcoding engine is built into the media server and does not require expensive hardware add-on.
- Simple IVR menu flow can be created by the bundled CMS
- The CMS also manages all voice and media assets including recorded content.
- Voice Platform also supports basic call functional facility for Enterprise and Call Center usage
- 3rd party app connectivity is XML on HTTP based for easy integration to other applications
- System generates detailed call logs and MIS